Help Center
6xis Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, cricket and slot betting rules, bonuses, account security, and responsible gaming on 6xis — answered clearly in one place.
Overview
This FAQ covers the most common questions from 6xis players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. Whether you are brand new to the platform or a returning player looking for a quick answer about withdrawal processing times, minimum deposits, or BPL betting rules, you will find a direct and complete answer below. If your question is not covered here, email our support team at [email protected] and we will respond within two hours.
Account & Registration
How to sign up, verify your identity, recover access, and manage your 6xis account settings.
Deposits & Withdrawals
bKash, Nagad, Rocket, Upay, and bank transfer — minimum amounts, fees, and processing times explained.
Games & Gameplay
Cricket betting odds, live casino rules, slot RTP, mobile play, and fair-game certification on 6xis.
Bonuses & Promotions
Welcome bonus eligibility, wagering requirements, free spins, and the 6xis loyalty rewards programme.
Safety & Responsible Gaming
Account security, SSL encryption, 21+ policy, self-exclusion options, and how to get help if needed.
Instant Answers
Every answer below is written to give you a direct, standalone response in the first sentence — no searching required.
Account & Registration
Everything you need to know about creating an account, verifying your identity, recovering a lost password, and closing an account on 6xis.
Creating an account on 6xis takes less than two minutes — visit the registration page, enter your full name, date of birth, mobile number, and a secure password, then confirm your mobile number via OTP. You must be at least 21 years old and a resident of Bangladesh to register. Once your mobile number is verified, your account is active and you can make your first deposit via bKash, Nagad, or Rocket immediately.
To complete KYC verification on 6xis, you need a government-issued photo ID — a National Identity Card (NID), passport, or birth registration certificate that clearly shows your full name and date of birth. You will also need a proof-of-address document issued within the last 90 days, such as a utility bill, bank statement from Dutch-Bangla Bank, BRAC Bank, or any other Bangladeshi bank, or an official government letter. Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24 hours.
You can reset your 6xis password by clicking "Forgot Password" on the login page and entering the mobile number or email address linked to your account. A one-time password (OTP) will be sent to your registered mobile number. Enter the OTP, set a new password, and you will regain full access within seconds. If you no longer have access to your registered mobile number, contact [email protected] with proof of identity and our team will assist you manually.
No — 6xis strictly allows only one account per person, per household, and per device. Registering multiple accounts is a breach of our Terms & Conditions and will result in all duplicate accounts being permanently closed and any associated balances being forfeited. If you believe a duplicate account has been created in your name without your knowledge, contact [email protected] immediately so our team can investigate and secure your account.
To permanently close your 6xis account, email [email protected] with the subject line "Account Closure Request" and include your registered username and the reason for closure. Before the account is closed, any remaining balance will be paid out to your verified withdrawal method — bKash, Nagad, Rocket, or bank transfer. Account closure is processed within 48 hours. If you are closing your account due to gambling concerns, we strongly recommend requesting a self-exclusion rather than a standard closure, as self-exclusion includes additional safeguards.
Deposits & Withdrawals
Processing times, minimum amounts, fees, and supported payment methods for moving money in and out of your 6xis wallet.
The minimum deposit on 6xis is ৳500, regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and all supported bank transfers including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. There is no upper limit on deposits, though individual transactions above ৳50,000 may require additional identity confirmation under our KYC policy.
bKash deposits on 6xis are credited to your account instantly — in most cases within 30 seconds of the transaction being confirmed by bKash. If your balance has not updated after five minutes, check that you used the correct 6xis merchant number and that the transaction status in your bKash app shows "Successful". If the issue persists, forward your bKash transaction ID to [email protected] and our team will resolve it within one hour.
The minimum withdrawal amount on 6xis is ৳1,000 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳2,500 for bank transfers. Your account must be fully KYC-verified before any withdrawal is processed. Withdrawal requests submitted before 8:00 PM Bangladesh Standard Time (BST, UTC+6) on a working day are typically processed on the same day. Requests submitted after 8:00 PM or on a public holiday are processed the next working day.
6xis does not charge any platform-side fees on deposits or withdrawals — what you deposit is what arrives in your wallet, and what you withdraw is what you receive. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges independently of 6xis. We recommend checking your provider's current fee schedule before initiating large transactions. 6xis has no control over and is not responsible for third-party provider charges.
For security reasons, 6xis requires that withdrawals be sent to the same payment method and account number used to make your most recent deposit. This anti-fraud measure protects players from unauthorised withdrawal attempts. If you need to change your withdrawal destination — for example, because you have switched to a new bKash number — contact [email protected] to submit a payment method change request. This requires additional identity verification and is processed within 48 hours.
The most common reasons a withdrawal on 6xis is delayed or declined are: incomplete KYC verification, an active bonus with unmet wagering requirements, or a mismatch between the withdrawal destination and the registered payment method. In some cases, large withdrawals above ৳20,000 may be flagged for a standard security review, which adds up to 12 hours. If none of these apply and your withdrawal has been pending for more than 24 hours, contact [email protected] with your transaction reference number for immediate investigation.
Games & Gameplay
Cricket betting rules, live casino game formats, slot RTP, mobile compatibility, and how 6xis ensures fair play across every game category.
6xis covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under, fall of first wicket, and live in-play betting on BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Odds are updated in real time during live matches. Pre-match markets open at least 24 hours before the scheduled start time. BPL season coverage is particularly extensive, with special tournament-winner and top-scorer markets available throughout the competition.
Yes — all slot games available on 6xis are sourced exclusively from certified providers whose Random Number Generators (RNGs) are independently audited for fairness. Game providers on 6xis include Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which publish independently verified Return-to-Player (RTP) percentages for each title. You can view the RTP for any slot by checking the game information panel before you start playing. 6xis does not modify game outcomes in any way — the results you see are generated entirely by the provider's certified RNG.
Yes — 6xis is fully optimised for mobile play and works on all modern Android and iOS devices through your phone's web browser, with no app download required. The mobile site automatically adjusts its layout for smaller screens, and all game categories — cricket betting, live casino, slots, and instant games — are fully accessible on mobile. For the best experience, use a stable 4G or Wi-Fi connection, particularly when playing live dealer games streamed by Evolution Gaming or Ezugi.
If a cricket match is abandoned, rained off, or declared a no-result before the minimum number of overs required by the relevant governing body (ICC, BCB, or tournament rules), all pre-match bets on that fixture are voided and stakes are returned to your 6xis wallet. In-play bets placed after the minimum overs threshold has been crossed may be settled based on the result at the time of abandonment, in accordance with our full cricket betting rules available on the Terms & Conditions page. Refunds are credited to your account within two hours of the official result being declared.
6xis offers a full live casino suite powered by Evolution Gaming and Ezugi, covering live roulette, live blackjack, live baccarat, live poker, Andar Bahar, Teen Patti, and game show titles such as Crazy Time and Monopoly Live. All live dealer games are streamed in HD from professional studios and are available 24 hours a day. Minimum and maximum bet limits vary by table; most live tables accept bets starting from ৳100, making them accessible to a wide range of players across Bangladesh.
Bonuses & Promotions
Welcome bonuses, wagering requirements, free spins, and the 6xis loyalty programme — how they work and how to make the most of them.
6xis offers a welcome bonus on your first deposit — the current offer matches a percentage of your initial deposit up to a maximum bonus amount denominated in BDT. Exact bonus percentages and maximum amounts are displayed on the promotions page at the time of your first login, as these figures are updated regularly. The welcome bonus is available to all newly registered, fully verified players who are 21 years of age or older. The bonus is credited automatically within minutes of your qualifying first deposit being confirmed.
A wagering requirement on 6xis means you must place real-money bets totalling a specified multiple of your bonus amount before the bonus — and any winnings generated from it — can be withdrawn as cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to wager ৳10,000 in eligible games before the bonus converts to withdrawable cash. Slot games typically contribute 100% towards wagering requirements, while live casino and sports bets may contribute at lower rates. Full contribution details are listed in each promotion's terms.
Free spins on 6xis are awarded automatically to your account as part of specific promotions — they do not need to be manually claimed via a promo code in most cases. When free spins are credited, you will receive a notification in your account dashboard, and they will appear alongside your bonus balance. Free spins are typically valid for 7 days from the date of issue and are restricted to one or more designated slot titles specified in the promotion. Winnings from free spins are added to your bonus balance and subject to standard wagering requirements.
Yes — 6xis operates a multi-tier loyalty programme that rewards players with points for every real-money wager placed across all game categories including cricket betting, slots, and live casino. Accumulated points unlock higher loyalty tiers, each offering benefits such as enhanced deposit bonuses, faster withdrawal processing, dedicated account managers, higher withdrawal limits, and exclusive seasonal promotions tied to events like BPL season, Eid, and Pohela Boishakh. Full details of the loyalty tier thresholds and rewards are available in the promotions section of your account dashboard.
Yes — you can forfeit an active bonus on 6xis at any time by going to your account settings and selecting "Remove Bonus", or by contacting [email protected]. Be aware that forfeiting a bonus also removes any bonus-derived winnings that have not yet met the wagering requirement. Your real-money balance is unaffected. If you forfeit a bonus before completing the wagering requirement, you will not be eligible to reclaim that same bonus offer. This option is particularly useful if you want to make a withdrawal before your wagering requirement is complete.
Safety & Responsible Gaming
How 6xis protects your data and funds, the 21+ age requirement, self-exclusion tools, deposit limits, and how to access help if gambling is becoming a problem.
6xis is a safe platform that uses 256-bit SSL encryption to protect all player data, account credentials, and financial transactions. All games are sourced from independently certified providers with audited RNGs, and all player funds are held separately from operational funds to ensure they are always available for withdrawal. 6xis operates strict anti-fraud and anti-money-laundering (AML) procedures in line with internationally recognised standards. We do not make unverified claims about specific regulatory licences — our safety record rests on our technology, certification, and transparent operating practices.
The minimum age to register and play on 6xis is 21 years — this is a strict, non-negotiable policy that applies to all players across Bangladesh without exception. Age is verified during KYC by cross-checking the date of birth on your National Identity Card or passport. Any account found to belong to a player under 21 will be closed immediately, all deposits refunded to the original payment method, and any winnings forfeited. Parents and guardians are encouraged to use parental control software to prevent underage access to gambling platforms.
You can set a daily, weekly, or monthly deposit limit on 6xis by navigating to the Responsible Gaming section of your account settings and entering your desired limit amount in BDT. Deposit limit reductions take effect immediately. Increases to an existing limit are subject to a mandatory 24-hour cooling-off period before they become active — this deliberate delay is designed to prevent impulsive decisions. There is no charge for setting or adjusting deposit limits, and doing so does not affect your ability to withdraw existing funds.
To self-exclude from 6xis, email [email protected] with the subject "Self-Exclusion Request" and your account username — our team acts on all such requests within one hour, 24 hours a day, seven days a week. Self-exclusion options include 6 months, 1 year, and permanent. During self-exclusion, your account is fully locked, all marketing communications stop immediately, and any remaining balance can be withdrawn on request. A permanent self-exclusion cannot be reversed under any circumstances. We treat self-exclusion requests with the highest priority and complete confidentiality.
6xis protects all personal and financial data using 256-bit SSL encryption across the entire platform, including login pages, deposit and withdrawal flows, and account settings. We do not store full payment card details on our servers. KYC documents are stored on encrypted servers with restricted access and are never shared with third parties for commercial purposes. Your account password is stored as a salted cryptographic hash — even our support team cannot read it. For a full overview of how your data is collected, used, and protected, please review our Privacy Policy at 6xis.io/privacy-policy.
Need immediate help? If gambling is affecting your mental health, finances, or relationships, please contact our responsible gaming team at [email protected]. We respond to all responsible gaming queries within two hours, every day of the year including Bangladesh public holidays. You can also visit our dedicated Responsible Gaming page for the full suite of tools available to you.
Still Have Questions?
We Are Here to Help
Our support team is available around the clock to assist players across Bangladesh. If you did not find the answer you were looking for in this FAQ, reach out directly and we will respond within two hours.