Responsible Gaming — Your Safety Comes First
At 6xis, gambling is meant to be an enjoyable form of entertainment — not a source of financial stress or personal harm. This page outlines the tools, resources, and policies we have put in place to help every player in Bangladesh maintain control of their gambling activity and make informed decisions at every step.
Player Protection Tools
Six Tools to Keep You in Control
Every tool listed below is available free of charge to all registered 6xis players. They take effect immediately upon activation and can be accessed at any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your 6xis wallet. Once a limit is in place, it cannot be increased for 24 hours, giving you a built-in cooling-off period. Lowering a limit takes effect immediately.
Define the maximum amount you are comfortable losing within a set time period. When you reach your loss limit, your account is automatically paused for the remainder of that period. You decide the amount and the timeframe — daily, weekly, or monthly.
Set a maximum session duration so that 6xis alerts you when you have been playing for a specified length of time. When your session limit is reached, you will receive a notification and the option to end your session or continue — the choice remains yours.
Enable periodic on-screen reminders that display how long you have been playing and how much you have won or lost during your current session. Reality checks can be configured to appear every 15, 30, or 60 minutes, keeping you grounded during extended play.
Take a short break from gambling without permanently closing your account. Time-out periods of 24 hours, 7 days, or 30 days are available. During a time-out, you cannot log in or place bets. When the period expires, your account is automatically restored.
If you feel that gambling is no longer under control, you can request a self-exclusion for a minimum of 6 months or permanently. During self-exclusion, all access to your account is blocked and any remaining balance may be withdrawn. Contact [email protected] to activate this immediately.
Age Policy
Strictly 21 and Above — No Exceptions
6xis enforces a strict minimum age requirement of 21 years for all registered players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This policy is non-negotiable and applies to every product on the platform — cricket betting, live casino, slots, and all other game categories.
Age verification is performed at the point of registration using date-of-birth confirmation. Players who cannot pass our Know Your Customer (KYC) verification process — which includes submission of a valid national ID, passport, or other government-issued document — will not be permitted to deposit funds or access real-money games.
Any account found to have been registered by a person under 21 years of age will be closed immediately. All deposits made by an underage player will be returned to the original payment method, and any winnings will be forfeited. We encourage parents and guardians to make use of internet filtering tools to prevent minors from accessing gambling websites.
KYC Verification Steps
All players must complete these steps before accessing real-money features.
Register Your Account
Provide your full name, date of birth, mobile number, and email address during sign-up. Your date of birth is checked immediately against the 21+ threshold.
Submit Identity Documents
Upload a clear photograph or scan of your National Identity Card (NID), passport, or birth registration certificate. The document must show your full name and date of birth.
Confirm Your Address
Provide a proof-of-address document dated within the last 90 days, such as a utility bill, bank statement, or official letter from a Bangladeshi bank or government body.
Verification Confirmed
Our team reviews submitted documents within 24 hours. Once approved, your account is fully verified and all deposit, withdrawal, and game features are unlocked.
Know the Warning Signs
Signs That Gambling May Be Becoming a Problem
Problem gambling can affect anyone, regardless of experience or income level. The following warning signs may indicate that your gambling habits deserve a closer look. If you recognise several of these patterns in yourself or someone you know, please reach out to our support team or take a break using the tools on this page.
Spending more money on gambling than you originally planned or can comfortably afford to lose.
Chasing losses by placing larger or more frequent bets in an attempt to recover previous losses.
Gambling with money set aside for essential expenses such as rent, bills, food, or family needs.
Feeling restless, irritable, or anxious when attempting to reduce or stop gambling activity.
Lying to family members, friends, or colleagues about how much time or money is spent gambling.
Borrowing money or selling personal belongings to fund gambling activity.
Using gambling as the primary way to cope with stress, depression, loneliness, or anxiety.
Neglecting work, study, family responsibilities, or personal relationships because of gambling.
Finding it difficult to walk away from a session even when you have decided to stop playing.
Account Controls
Available Limits at a Glance
The table below summarises every player-controlled limit available on the 6xis platform, the timeframes they cover, how quickly they take effect, and how they can be activated. All limits are available at no cost and do not affect your ability to withdraw an existing balance.
| Limit Type | Timeframes | Takes Effect | How to Activate |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (decrease) 24 hrs (increase) |
Account Settings or Support |
| Loss Limit | Daily / Weekly / Monthly | Immediate | Account Settings or Support |
| Session Time Limit | Custom (minutes) | Immediate | Account Settings |
| Reality Check | Every 15 / 30 / 60 min | Immediate | Account Settings |
| Time-Out | 24 hrs / 7 days / 30 days | Immediate | Support Email |
| Self-Exclusion | 6 months / 1 yr / Permanent | Immediate | Support Email Only |
Self-Exclusion — Putting a Full Stop
Self-exclusion is the most comprehensive tool available for players who feel that gambling has become harmful. Once activated, your account is completely locked and all marketing communications cease. It is not possible to reverse a self-exclusion during its active period.
Getting Support
You Are Not Alone — Help Is Always Available
If gambling is causing you distress or affecting your daily life, please do not hesitate to reach out. Our dedicated support team is trained to handle responsible gambling concerns with care, confidentiality, and without judgement.
Contact 6xis Support
Our responsible gambling support team is available around the clock, every day of the year. Write to us at any time and we will respond promptly — typically within two hours for urgent gambling-related concerns.
Request an Account Review
If you are concerned about your gambling patterns but are not yet ready to take a full time-out or self-exclusion, you can request an account review. Our team will analyse your wagering history and speak with you confidentially about options that may help you regain a healthy balance.
External Guidance and Resources
For players who need support beyond what a gaming platform can provide, we strongly encourage speaking with a qualified counsellor or mental health professional. Seeking help is a sign of strength, not weakness.
Our Principles
How 6xis Embeds Responsible Gaming Into Every Layer of the Platform
Responsible gaming at 6xis is not a checkbox or a legal formality — it is a core part of how we build and operate the platform. From the moment a player registers to every session played, our systems are designed to detect risk and empower players to stay in control.
Our internal responsible gaming team monitors wagering patterns across all accounts on an ongoing basis. When our systems flag behaviour that may suggest problem gambling — such as sharply increased deposit frequency, rapid session escalation, or repeated loss-chasing patterns — our team proactively reaches out to the affected player to check in and offer guidance.
We believe that a sustainable, trusted platform is one where players feel safe and supported. A player who gambles responsibly within their means is far more valuable to 6xis than a player who is driven to harm by uncontrolled gambling. Our long-term commercial interests and our player protection obligations point in exactly the same direction.
Our platform continuously analyses account-level betting data to identify patterns associated with problem gambling and flags accounts for human review when risk indicators are detected.
6xis does not send promotional offers to players who have active deposit limits, time-outs, or who have recently contacted our responsible gaming team. Bonuses are never used to encourage excessive gambling.
All 6xis customer support staff receive responsible gaming training and are equipped to identify and appropriately respond to players who may be experiencing gambling-related difficulties.
All games on 6xis are sourced from certified providers whose Random Number Generators (RNGs) are independently audited. Published Return-to-Player (RTP) rates ensure you can make informed decisions about the games you play.
Play Responsibly — Explore 6xis on Your Own Terms
Set your limits, stay informed, and enjoy betting and casino games as pure entertainment. Visit our FAQ for common questions, explore our games, or log in to manage your responsible gaming settings right now.